Customer service is the provision of service to customers before, during and after the purchase of a product to ensure they have and continue to enjoy a service positively. It is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brand, goods and services.
Customer care is key within a business, company or organization to ensure the customer is listened to and their voices are heard and where there is an issue, it ensures such an issue is treated without delay, just to make sure the customer continues to enjoy the service they have paid for.
Below are some of the duties or responsibilities carried out by the Customer service unit of a Company:
-Communicating with clients and customers about their experiences with a product or service
-Providing advice on purchasing products or services
-Answering client or customer questions about properly using or accessing a product or service
-Taking or processing orders for a product or service
-Listening to customer or client complaints or concerns and working to resolve their issues
From the above responsibilities expected of a good customer care unit, it can be affirmed the customer service unit of Beebeejump tick all the boxes. They don’t just make you buy, after buying we still look after you and the product, to make sure that you continue to enjoy maximum satisfaction when you join our team.
At Beebeejump our Customer service team have been trained to provide customer support which ranges from assisting customers or users in making cost effective and correct use of a product, which includes assistance in making decision to buy, installation, training on how to use our product, trouble shooting and maintenance.