So you thought the sale was closed and that was it? What a mistake!
After the sale, Beebeejump continues on with the work, because the sale of products and services often involves the responsibility of providing after sales service, which is very important for users. the after sales service will not only help us retain current customers, but may even provide us with some new ones. Beebeejump has made great efforts to improve on our after sales service and to keep our customers happy.
- Calls to find out if things are going well
It’s a pleasant act of courtesy and will provide us with valuable information.
Let time go by and get in touch with customers to ask them how they are doing with our products or services. We ask our staff who was in charge of the sale to contact the customer, which generates more proximity. Through this way, we make a good impression with our customers and they can also give useful information to help us make further progress.
- Offer advice
For many of our customers need the details of our products and want to know how to choose the package, we provide FAQ on our Facebook and ask the requirements of customers and give them advice as one of the added values to better serve our customer.
We also create usage video tutorials, and even answer technical questions on company website, service email and Facebook. It’s all about helping our customers use products and getting the most out of them.
- Offer surprise-gifts or discounts
We reward customers’loyalty with gifts or an interesting discount. For example, A user living in Ogun State who bought our Beebeesolar S1 said:“Your product is fantastic that is why I keep supporting your company. Because since I got your S1, I have stable electricity supply in my office 247. It save stress and money spending on Gasoline Generator.”And he is active to our activities, so we sent him a gift, then he introduced our products to more people and help us solve other customer’s problems.
- Provide outstanding customer service
It is after sales service par excellence. Customer service is not only essential in any business, but it provides a series of benefits, both for customers and for our company.
On the one hand, it helps us to retain customers you might otherwise lose. On the other hand, it decisively strengthens the relationship between users and our business. Because few actions generate a link between company and customer as effective as good customer service. And of course, it will be an excellent source of indirect advertising, which could also provide us with new customers through the recommendations and praise of satisfied users when it comes to telling friends or family, or even spreading it on social networks or opinion websites.
Good customer service is the “ultimate” after sales service, so Beebeejump takes the greatest care of it. It’s just not always easy to offer it, is it? But Beebeejump works hard, with a good organization, very professional staff and the right tools to get the job done, so choose Beebeejump, enjoy the best after-sale service you ever had.